This document establishes the conditions of access and use of the website www.conorbikes.com and the sale and purchase of products and / or services made in it.
If you use this site or carry out any operation through it, you are giving your consent and accept these Conditions and the Data Protection Policy. If after reading these conditions you do not agree with them or with the use that will be made of your personal data, you should not use the services provided by this website.
The responsible entity reserves the right to modify these general conditions. The user should read them periodically as they may be modified at any time. The conditions that will be applied will be those set out at the time of purchase.
For any doubt or clarification about the content of these conditions you can contact us using the telephone numbers and contact addresses.
2. IDENTIFICATION OF THE PARTIES
On the one hand the supplier of the goods and/or services requested is:
Responsible for the website: CONOR SPORTS, S.A. hereinafter CONOR
Company name: CONOR SPORTS, S.A.
Registered Office: Pol. Industrial Egües, Naves 4-6, 31486 Egües ( Navarre)
Registered in the Register of Navarra, Sheet NA 03817, Folio 155, Volume 530 general 305, Section 1.
On the other hand, the user is registered on the website by means of a user code and password, and is fully responsible for their use and custody, being responsible for the veracity of the personal data provided to CONOR. The user undertakes when using the website and/or placing orders or carrying out other operations to:
i. Use the website only to make legally valid enquiries or orders.
ii. Not to place false or fraudulent orders.
iii. Provide and keep up to date all necessary contact details. If you do not provide us with all the obligatory information, we will not be able to deal with your request. By placing an order, the user declares that he/she is over 18 years of age and has the legal capacity to enter into contracts.
3. PURPOSE OF THESE GENERAL CONDITIONS
The purpose of these general conditions is to regulate the contractual relationship of purchase and sale that arises between CONOR and the user at the moment that the user accepts during the online contracting process, by ticking the corresponding box, entering the data requested and making the payment.
The contractual relationship of purchase and sale entails the delivery, in exchange for a determined price and publicly displayed on the website, of a specific product or service.
4. CONTRACTING PROCEDURE. HOW TO PLACE AN ORDER
To access the services offered by CONOR, the user must register on this web site by creating a user account. To do so, he/she must freely and voluntarily provide the personal data required.
The user will select a user name and password, undertaking to make diligent use of the same, and not to make them available to third parties, as well as to notify CONOR of the loss or theft of the same or of possible access by an unauthorised third party, so that the latter may proceed to block them immediately.
Once the user account has been created, we inform you that in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:
1. Select the products you wish to purchase. Each selected product is automatically added to the "shopping basket".
2. Once you have selected the product/s to purchase, a summary of the order with all the selected products will be displayed on the "shopping basket" screen. If you have a discount code, tick the corresponding box.
3. Identification. If this is the first time you are placing an order with us, check the box on the right and click on "Create account". A new window will appear on the screen. Enter your personal details (required fields: first and last name, telephone number and e-mail address) and create an account. Name, country, address, city, postcode and telephone number.
If you have already placed orders with us online, please identify yourself by entering your email address on the right side of the page. Your details will appear automatically once you have entered your email address and password.
4. Your address. If you wish, change the delivery or billing address, if different from those provided during the account creation process.
To continue, click "Next".
5. Shipping costs. Free of charge for certain amounts. In any case they are specified for each order. Please read the corresponding section.
6. Method of payment. Several payment options are available.
7. To continue, accept the general terms and conditions of sale and click "Next".
Click on "Secure payment" if you wish to pay for your purchase directly by credit card. Our system guarantees the security of the transaction.
Confirmation of your order. Once your order has been validated, we will send you a confirmation e-mail. This email will include your name, description of the order, price and delivery address.
Our system records the date and content of the order, which is subject to subsequent verification by our services to check the conformity of the order with the description of the product offered at the time the order was placed.SERVICE AVAILABILITY The items offered through this website are only available for delivery to Spanish territory, except the Canary Islands, Ceuta and Melilla.
5. DELIVERY OF ORDERS
Delivery times are for products in immediate availability.
Prices are understood to include VAT.
Orders will be delivered to the delivery address freely designated by the user. In this way, CONOR assumes no responsibility for when the delivery of the product or service does not take place as a consequence of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot take place for reasons beyond the control of the delivery company, assigned for this purpose, such as the absence of the addressee.
CONOR undertakes to deliver the bicycle to the door of the building or entrance to the urbanisation.
Once the order has been placed and the amount paid, you will receive a confirmation email within 24 hours, confirming the availability of the product and the delivery time.
Normally orders can be delivered within 2 to 3 working days (Peninsula and Balearic Islands) and within 4 to 5 days for international sales.
In the event of a delay in delivery, you can contact CONOR, by any of the communication channels indicated.
The order will be sent to the address indicated at the time of purchase, by means of a transport company.
It is advisable, at the time of delivery, to check that everything is in accordance with your order and in perfect condition. If you do not agree with the items delivered or their condition, please sign and indicate by hand on the carrier's delivery note the anomalies you found on receipt.
Delivery shall be deemed to have taken place when the order has been delivered to the person who purchased it or to another person indicated by that person. The order will be understood to have been delivered when the material possession of the items purchased is acquired, which will be accredited by the signature of the delivery receipt of the order at the delivery address requested by the purchaser.
If damage or breakage is observed in the packaging, the carrier must be informed at the time the merchandise is received and CONOR must be informed withing 48h to manage the timely claim.
The price of the products shall be the price established at the time of purchase on our website, except in the case of manifest error. Although we try to ensure that all prices shown on the site are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be deemed cancelled and any monies paid will be refunded in full. We will not be obliged to supply you with any product at the incorrect lower price (even if we have sent you a Dispatch Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as the incorrect price.
The prices applicable to each product will be those published on the Website and automatically applied by the contracting process at the last stage of the contracting process. All prices published on the website, unless there is an omission or transcription or computer error, are valid and include the corresponding VAT.
The prices on the website include VAT, but exclude shipping costs, which are added to the total amount due.
Prices may change at any time, but changes will not affect confirmed orders.
7. DELIVERY CHARGES
Preparation and shipping costs vary depending on the amount and destination:
Peninsule and balearic Islands
Free for purchases over or equal to 100€.
10 € for purchases under 100€.
Free for purchases over or equal to 500€.
39 € for purchases under 500€.
We do not ship to the Canary Islands, Ceuta and Melilla. You can always do it through the CONOR/WRC distributor in your area.
The products offered in this service are aimed at end consumers under the terms and conditions provided by the Retail Trade Act. In this sense, any purchase request outside the parameters of an average consumer and/or mass requests for orders from the same buyer and/or recipient may not be met.
These costs are subject to posible revision based on variationts in the transport company´s rates.
8. PAYMENT METHODS
CONOR offers the following payment methods.
Payment by credit/debit card
If you choose to pay by credit or debit card, your order will not be taken into account and will not be processed until the payment has been authorised by your bank or cashier. Online payment by credit card is made via a bank payment platform. In this case, additional information will be requested or required in order to accept your purchase. CONOR reserves the right to set up a procedure whereby, for any order for an amount exceeding a scale set by CONOR, you will be asked to provide proof of identity and proof of address, which you must send to us by fax or by the e-mail address indicated to you. Although this procedure may delay the processing of the order, it is intended to ensure that the person placing the order is the actual holder of the card used. This security measure is proof of our desire to protect our customers against fraud or theft.
AVAILABILITY OF THE SERVICE
The articles offered on this website are only available for delivery to enabled countries.
9. AVAILABILITY OF ITEMS
All orders are subject to the availability of the articles. If there are incidents in terms of supply, or if the product is not available, you will be informed as soon as possible, at the time you can modify the order or cancel it.
10. VALUE ADDED TAX AND INVOICING
In accordance with the tax regulations on Value Added Tax, the delivery of the articles shall be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force for each product or service. For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT but subject to the taxes corresponding to these territories. You expressly authorise us to issue the invoice in electronic format, although you may at any time indicate your wish to receive a paper invoice, in which case we will issue and send the invoice in this format.
11. RETURNS POLICY. RIGHT OF WITHDRAWAL
If you are contracting as an end consumer and not as a trader or entrepreneur, you have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal period shall expire after 14 calendar days from the day on which you or a third party, other than the carrier and indicated by you, acquired the material possession of the goods, i.e. from the day on which the goods were delivered to you.
To exercise your right of withdrawal, you must send us a written communication via the contact addresses indicated above.
You can use the model withdrawal form attached to these Conditions, or send us a letter containing at least the information necessary for the correct identification of the order.
In the event of withdrawal by you, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction. You will not incur any charges as a result of the refund. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back, or until you have provided proof of return of the goods, whichever is the earliest.
Once the goods have been received in our warehouses, and after checking the condition of the goods, we will proceed to reimburse the amount and shipping costs, according to the method of payment made by the customer and, in any case, within a period not exceeding 14 calendar days from receipt of the returned goods. The direct cost of returning the goods or service shall be borne by the customer in accordance with the LGCU.
There are exceptions to the right of withdrawal. The return will not be applicable to:
The supply of goods made to the specifications of the consumer and user or clearly personalised (e.g. customised clothing, customised clothes such as sports shirts with a personal name).
The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery (e.g. earrings, all beauty articles, toiletries, cosmetics, personal grooming, hair accessories, underwear, stockings and pantyhose, and all products for body use).
The supply of sealed sound recordings, videos, video games and computer programs provided on any physical medium (CD, vinyl, DVD, Blu-ray, etc.), which have been unsealed by the consumer and user after delivery.
The supply of digital content that is not provided on a physical medium.
A withdrawal form is available as an annex to these general terms and conditions.
12. LIABILITY AND DISCLAIMER OF LIABILITY
CONOR's liability in connection with any product purchased on this website shall be strictly limited to the purchase price of such product.
All product descriptions, information and materials appearing on this website are provided "as is" and without express or implied warranties of merchantability or fitness for a particular purpose, except as provided by law. In this sense, CONOR undertakes to deliver articles that are in conformity with the contract, being liable for any lack of conformity that exists at the time of delivery of the product. It is understood that the products are in conformity with the contract as long as they
(i) they conform to the description made by CONOR and possess the qualities that we have presented on this website,
(ii) they are suitable for the uses for which products of the same type are normally intended, and
(iii) are of a quality and performance which is reasonably to be expected of a product of the same type.
CONOR CERTIFIES that the delivery times indicated on the website www.conorbikes.com are merely informative, without it being possible to initiate any claim action to which the customer may be entitled and which could be exercised against CONOR as a consequence of delays in the delivery of orders for reasons not attributable to CONOR, due to the current market situation we are experiencing. By virtue of the aforementioned, the client declares to exonerate the commercial company CONOR SPORTS S.A. from any type of responsibility that is a consequence of a delay in the delivery of the selected order.
In relation to the guarantee of the products, the Royal Legislative Decree 1/2007 of 16 November grants goods of a durable nature a legal guarantee of 2 years from the date of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
This does not include deficiencies caused by negligence, knocks, improper use or manipulation, unsuitable voltage, incorrect installation not carried out by the authorised Technical Service where applicable, or materials subject to wear and tear due to normal use.
In the case of computer items, the guarantee will not cover the elimination of viruses, restoration of programs for this reason or the reinstallation of the disk caused by its deletion.
In those incidents that justify the use of the guarantee, we will opt for the repair, replacement of the article, reduction or return, in the legally established terms.
For any exchange or return it is essential to present documentation proving the sale and/or invoice. These documents are the confirmation and/or delivery emails. You must contact us via the telephone numbers and addresses indicated above.
14. INDUSTRIAL AND INTELLECTUAL PROPERTY
The trademarks and logos that appear on the website are registered and may not be used without written agreement with the person responsible for the website. CONOR is the owner or holds a licence for their use.
15 COMMUNICATIONS BETWEEN CONOR AND USERS
Consumer legislation requires that part of the information or communications that we send you be in writing. Therefore, and by accepting these general conditions, you accept that these communications with us will be sent by any of the electronic means that you have provided us with. For contractual purposes, you consent to the use of electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition shall not affect your statutory rights as a consumer.
16. FORCE MAJEURE
CONOR will not be responsible for delays or failures that occur in the access, functioning and operability of the Web, its Contents and/or Services, nor for interruptions, suspensions or malfunctions of the same, when they are caused by breakdowns produced by natural catastrophes such as earthquakes, floods, lightning or fires, situations of force majeure, situations of extreme urgency such as wars, military operations, civil disturbances, strikes, lock-outs or any other situation of force majeure or fortuitous cause.
17. PROTECTION OF PERSONAL DATA
CONOR is deeply committed to complying with European and Spanish personal data protection regulations, and guarantees full compliance with the obligations set out in Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, as well as in EU Regulation 679/2016.
In order to use or have access to certain Services and/or Content, CONOR may require users to complete certain registration forms that necessarily involve the provision of certain personal data. CONOR will process said data in accordance with the purposes and under the conditions detailed in each case.
By completing and sending any form included on the Website, the user expressly consents and authorises CONOR to collect, automatically process or transfer, as the case may be, the personal data requested in accordance with the purposes and under the conditions detailed in each case.
The personal data that you provide us with will be processed in files under the responsibility of CONOR for the following purposes:
1. The development, fulfilment and execution of a contract of sale or provision of service or any other contract between the two.
2. To attend to the requests that you make to us.
3. To provide you with information about CONOR products or services, including, in relation to the same, the sending of communications by e-mail or by any other equivalent means of electronic communication (such as SMS).
Your personal data will be kept for the periods established in the tax regulations and indefinitely as long as you do not express your wish to the contrary.
CONOR, as Data Controller, undertakes to respect the confidentiality of your personal information.
Your data will not be transferred to any entity without your prior consent, except for the transfers provided for by law.
You may exercise your rights of access, rectification, limitation of processing, suppression, portability, cancellation and revocation of the consent given, by sending a letter with a copy of your ID card to the postal or e-mail address indicated in the heading of this document.
Likewise, CONOR has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it processes, as well as to avoid its loss, alteration and/or access by unauthorised third parties.
CONOR may collect information about the user's computer, including IP address, operating system and browser type, for system administration. This is statistical data about how you browse the website.
For the same reason, CONOR may obtain information about general Internet usage by means of a Cookie file that is stored on the computer's hard drive. Cookies contain information that is transferred to your computer's hard drive.
By continuing to browse and/or use the functionalities of the Website, the user accepts - depending on the configuration selected on the privacy options provided by their browser - the installation of the cookies used on this Website.
Cookies help us to improve the Website and to provide a better and more personalised service. Specifically, they allow us to:
Estimate numbers and usage patterns.
Store information about preferences and personalise the website according to individual interests.
Speed up searches.
Recognise you when you return to the website.
20. PARTIAL INVALIDITY
If any of these Terms and Conditions are declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in full force and effect and shall not be affected by such declaration of nullity.
21. APPLICABLE LEGISLATION AND JURISDICTION
The use of this website and contracts for the purchase of products through this website shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the courts and tribunals of Pamplona (Navarra).
WITHDRAWAL FORM (copy and paste into e-mail)
(You only need to complete and send this form if you wish to withdraw from the contract)
FOR THE ATTENTION OF: CONOR.
Company name: CONOR SPORTS SA
Registered Office: Pol. Industrial Egües, Naves 4-6, 31486 Egües ( Navarra)
Registered in the Register of Navarra, Sheet NA 03817, Folio 155, Volume 530 general 305, Section 1.
I hereby inform you that I am withdrawing from my contract of sale of the following property or properties with reference number
Belonging to order no.
with date of purchase -
Name(s) of buyer(s) -
Address of purchaser(s)
If the delivery address is different from that of the purchaser, the following details must be filled in: - Name of addressee - Address of addressee
Address of addressee